UK Delivery

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on Chicause.com site. If there is anything which you do not understand, or if you wish to obtain further information, please contact Customer Services on info@chicause.com

UK Delivery will be made to the address specified when you complete the order. Please note we only deliver to addresses within the UK, for details for international delivery, please click here (link). We may block postcodes at our discretion for security purposes.

Our standard UK delivery is a 3 – 5 day service (excluding weekends and bank holidays).

At Chicause we aim for 100% stock availability. However if an item is extremely popular it may be that it goes out of stock very quickly. If we are out of stock of a particular item, or do not have it in the quantities you require, you are still able to place an order, but must wait for it to come back in stock before we can dispatch it to you.

For all UK deliveries we always aim to deliver our orders on time. Unfortunately there can be occasions where an unavoidable situation will mean this cannot happen and we will always endeavor to contact you to let you know if there is a problem.

Items that are in stock will be shipped immediately as normal, and the out of stock items will be sent out separately, as soon as they become available, at no extra delivery cost.

When you place an order for an out of stock item, you will be informed of an estimated dispatch time for. As soon as we receive new stock we will send your order to you.

If we are unable to send your item(s) to you within the initially estimated delivery time, we will inform you of an updated estimate of the delivery time.

As soon as your order has been dispatched from our warehouse we will notify you by email to let you know your order is on its way to you. If you have not yet received this email please check your order confirmation email for estimated delivery times. If your order has yet to be dispatched it may be that we are awaiting the arrival of stock from our supplier before we can send it to you.

All items are delivered to the address specified in the order between 7am and 8pm, Mondays to Friday only. Our couriers will attempt to deliver the package to you at your door, however, if you are out and want your parcel left in a specific location please use our delivery instructions on the checkout page. Our couriers will make every effort to ensure that your parcel is left in a safe and secure place and a card will be left indicating where the parcel can be found. If we were unable to deliver your order for any reason, please contact the number on the card to rearrange delivery.

Once an item is delivered, risk of damage to or loss of the item is passed to you.

If you feel that your order is taking longer than expected to arrive, please wait for two weeks for national orders and three for international orders after the dispatch date until you contact us. Keep a note of your order reference number and delivery address as we will need these to take the necessary next steps to ensure your order reaches you.

International Delivery

We have taken care to describe and show items as accurately as possible. Despite this, slight variations in items may occur. We provide you with product information on Chicause.com site. If there is anything which you do not understand, or if you wish to obtain further information, please contact Customer Services on info@chicause.com

At Chicause we aim for 100% stock availability. However if an item is extremely popular it may be that it goes out of stock very quickly. If we are out of stock of a particular item, or do not have it in the quantities you require, you are still able to place an order, but must wait for it to become back in stock before we can dispatch it to you.

EU – usually 1 week

Rest of the World – usually 1 to 2 weeks

The provisions in this section “International Delivery” only apply if you are a customer purchasing product to a delivery address outside of the UK. If this is the case, these provisions will apply instead of the provisions in section “UK delivery” above.

You will be charged in pounds sterling. Your bank or credit card provider will determine the exchange rate you are charged and may also impose additional charges, which will be your responsibility. The price of the product includes VAT. You are responsible for any import duties and taxes if any. You are also responsible for ensuring that any product you order complies with your local import regulations and local law and regulations.

Delivery will be made to the address specified when you complete the order.

Delivery times for international orders will vary according to destination.

Our Courier is responsible for delivery and will make every effort to deliver your product within 30 days of the date of order.  By placing an order you are authorizing Carrier to accept signature from another person on your behalf if you need to sign for a product and you are not present at the time of delivery.

Any contract with us or Carrier will be concluded in English.

When you place an order with Chicause, we will inform you whether your items are not in stock. If you choose any items that are not in stock, we will still charge you for the whole value of the order and deliver it in due time.

For security reasons, we do not store your credit and debit card details. We charge you at the checkout once, and with no records of your card details, we cannot charge you again. This increases our security profile and we believe that this is the best way to serve our customers.

Charging you once also acts as a pre-order for the items, reserving the stock for you ahead of their delivery. This means that the stock will never be sold to someone else before you receive yours. After 20 days wait, we will notify you with an automatic email to ask if you’d like to carry on waiting, have an alternative product or receive a refund. You are entitled to cancel reserved items at any time by email.

Returns & refunds polices

We are happy to refund or exchange any items that are unopened and in their original condition, if they are returned to us within 30 days of the original order being placed.

Because of the nature of hosiery products, for hygiene reasons we are not able to accept returns of items that have been worn or tried on.

We’ll always do our best to take care of our customers. Our philosophy is to deal with you fairly and reasonably. We hope you will be fair and reasonable with us as well.

If you want to cancel or change the order

If you would like to cancel an order before it has been dispatched, please contact us without delay, and quote your order reference number, so that we can cancel your whole order, remove an individual item from the order, or swap an item for something else.

Please note that we are not able to add extra items to an order that has already been placed.

If your order has already been sent for packing at our warehouse we may be unable to amend your order. In this circumstance we recommend returning or exchanging any unwanted items when the order is delivered.

If you receive an incorrect item

If you have received an item that you believe to be faulty, please contact us without delay. Please have your order number and details of the exact fault to hand, so that we can take the necessary steps to resolve the issue as soon as possible.

It is likely that we will ask you to return the item to us so that we can investigate the fault further.

If you received the wrong item

If you have received an incorrect item within your order, please contact us without delay, with the name of the product you wished to order, and the name and details of the product you have received in its place. We will investigate how the incorrect item was sent to you and set about sending you the correct item as soon as possible.

If some item is missing from your order

If your delivery has arrived and an item is missing, firstly please check your dispatch confirmation email or your order invoice, as these will list the items contained in each delivery, and any items waiting to be shipped.

If an item was out of stock at the time of placing your order, we will have sent your items out in more than one delivery, so that you receive all items as soon as they are available.

Please note that stock availability and dispatch estimates will have been communicated to you when your order was placed.

If the invoice and dispatch email list the missing item as having been included in the delivery, please contact us as soon as possible, so that we can investigate further, and make sure the item is sent to you without delay.

If I want to change an item

During this busy time, we are unable to make changes to items on your order but, once you receive your order, you may return it to us for a full refund. Just follow the instructions for returns/refunds on your order invoice, or visit our return & refund policy. Once you have returned your order, you can place a new one with your desired changes. All return shipping charges must be paid by you.

We recommend you to obtain a proof of postage receipt when sending items back to us. We cannot accept responsibility for items that are damaged or lost in transit on their way back to us from you. We therefore advise that you return your unwanted items to us using a delivery service that insures the goods they deliver. We also strongly advise using a recorded delivery service which will enable you to track your package on its way back to us.
Please ensure you have paid the correct postage for the package, as failing to do so will cause delays and can even mean that the returned items do not reach us.

Alternatively please send your parcel to the below address, and make sure you enclose your order number, name, address, contact details, reason for return and whether you would like a refund.

In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.

We reserve the right to refuse to refund items that are returned that are not in re-saleable condition. Goods returned in an unsatisfactory and not in a re-saleable condition may be returned to you at your expense.

We’ll refund your money in the same way you paid for your product.

By credit or debit card – we’ll refund your money back into the same payment card. Refunds normally take 3-5 working days (but may take up to 14 days) to show in your account from when we receive the item(s) back. Please note that for purchases made using PayPal, returns can only be processed online and refunds will be credited directly to your PayPal account.

Please also note that if you bought your items as part of a promotion, we’ll always give you a refund that matches the amount you paid for.

We will refund items that are unopened and in their original condition and if they are returned to us within 30 days of the original order being placed.

Please contact us without delay if you believe you have been refunded too much or too little. Please detail to us the refund you were expecting to receive and the amount you actually received.

We always aim to resolve incorrect refund issues within two working days. If this is not possible, we will always provide you with a clear outline of how and when we will resolve the issue, in due time.

If you have not yet received your refund, please be aware that for some banks it can take up to 14 working days for refunded payments to appear on your bank statement.

If you think it is taking longer than stated for your return to be processed, please contact us with details of your return so that we can look into the issue.

Please note that we cannot process any returns that do not reach us. Therefore please ensure you pay the correct postage for your package, as well as obtaining proof of postage. Chicause cannot accept responsibility for items that are damaged or lost in transit on their way back to us. We therefore advise that you return your unwanted items to us using a delivery service that insures the goods they deliver. We also strongly advise using a recorded delivery service which will enable you to track your package on its way back to us.

Your statutory rights

Nothing in this policy affects your statutory rights. The simplest way to return your items is as mentioned above, but you can also tell us you’ve changed your mind by contacting us via email and explaining your situation.

Customer Services

If you have any queries, please contact us.